skip to main content

                          Software Support Contacts

                          Applied's Software Support

                          We offer a wide range of software support programs as well as customer education to ensure the highest level of performance and maximum return on investment on our software products. Customers enrolled in an Applied maintenance program have access to our full service global support and qualified product experts who can quickly troubleshoot software issues or answer questions regarding specific product features and functionality. In addition, from the software portal, maintenance customers can receive the latest upgrades, enhancements and patches for any product under a current maintenance contract.

                          Our customer education offers goal-based, hands-on instruction to provide you with a complete understanding of Applied Materials products. Training classes range from an overview level curriculum to in-depth product functionality. To maximize training effectiveness, we offer flexible training options including classroom setting, on-site at the customer’s facility, or in the lab at Applied’s state-of-the-art learning facilities.

                          For additional assistance, please select your region for your local support center contact information.

                          North America

                          Hours: 7:00 AM – 6:00 PM Mountain Time

                          Product
                          Email Contact
                          Voice Contact

                          Activity Manager
                          apf_support@amat.com
                          801-736-3300

                          APF RTD/Reporter
                          apf_support@amat.com
                          801-736-3300

                          Auto ID
                          Contact your support engineer
                          801-736-3300

                          AutoMod
                          automod_support@amat.com
                          801-736-3300

                          AutoSched AP
                          autoschedap_support@amat.com
                          801-736-3300

                          CELLworks
                          cellworks_support@amat.com
                          978-795-8011

                          CFM/CSM
                          Contact your support engineer
                          801-736-3300

                          CLASS MCS 3
                          Contact your support engineer
                          801-736-3300

                          CLASS MCS 5
                          classmcs5_support@amat.com
                          801-736-3300

                          Cornerstone
                          cornerstone_support@amat.com
                          978-795-8011

                          E3 Platform / FDC / R2R
                          e3_support@amat.com
                          408-563-7798

                          FAB300
                          9:00 AM - 6:00 PM PT
                          crc_fab300@amat.com
                          For FAB-down situations, Platinum customers should use the contact number given by Support

                          FACTORYworks
                          factoryworks_support@amat.com
                          978-795-8011

                          iDurables
                          factoryworks_support@amat.com
                          978-795-8011

                          MBTC / MyPro
                          ees_service@amat.com
                          408-563-7798

                          MTS
                          Contact your support engineer
                          801-736-3300

                          NeXus
                          crc_toolnexus@amat.com
                          408-563-7798

                          OCAPS
                          factoryworks_support@amat.com
                          978-795-8011

                          Open MTS
                          Contact your support engineer
                          801-736-3300

                          Patterns
                          patterns_support@amat.com
                          978-394-7725

                          PROMIS
                          8:00 AM - 8:00 PM ET
                          promis_support@amat.com
                          800-784-6778

                          Sentinel
                          sentinel_support@amat.com
                          408-563-7798

                          SPACE
                          space_support@amat.com
                          978-795-8011

                          STATIONworks
                          stationworks_support@amat.com
                          978-795-8011

                          TransNet MCS
                          Contact your support engineer
                          978-795-8011

                          TRMS - iReticle Cell
                          Contact your support engineer 
                          Contact your support engineer

                          WinSECS
                          winsecs_support@amat.com
                          978-795-8011

                          WorkStream
                          crc_support@amat.com
                          800-726-7400
                          For FAB-down only

                          Xsite
                          xsite_support@amat.com
                          978-795-8011

                          Europe

                          China

                          Japan

                          Hours: 9:00 AM – 5:30 PM (GMT +9, No daylight savings)

                          Product
                          Email Contact
                          Voice Contact

                          All Products
                          MAS_JKR_SWsupport@amat.com
                          +81-52-238-2801

                          Korea

                          South East Asia

                          Taiwan

                          青青青国产依人在线